Question 1

Where is the Suntago Water Park located?

Accepted Answer

Address: ul. Nowy Świat 1, 96-300 Wręcza. GPS and the park map can be found at: https://parkofpoland.com/pl/informacje and the PDF map: https://parkofpoland.com/docs/mapa-suntago.pdf

Question 2

How do I get there by car from Warsaw or Łódź?

Accepted Answer

The most convenient route is via the S8 and the A2 motorway. Exact directions and parking information: https://parkofpoland.com/pl/jak-sie-dostac#wskazowki-dojazdu

Question 3

Is there public transport (Suntago Bus)?

Accepted Answer

Yes — the Suntago Bus runs from selected stops (including Warsaw Al. Jerozolimskie 56, Chopin Airport seasonally, Żyrardów PKP). Check the timetable and buy tickets: https://parkofpoland.com/pl/rozklad-jazdy

Question 4

How much is a ticket for the Suntago Bus?

Accepted Answer

Prices (round trip / one-way): Warsaw (Al. Jerozolimskie 56): 45 zł / 29 zł; Chopin Airport (operates 1.06–31.08): 65 zł / 39 zł; Żyrardów (PKP): 20 zł / 10 zł. Tickets can be purchased in the builder during ticket purchase: https://parkofpoland.com/pl/kreator

Question 5

Can bus tickets be bought from the driver?

Accepted Answer

Tickets are available online (most convenient) and — depending on the route — from the driver (payment by card or BLIK). Details in the timetable: https://parkofpoland.com/pl/rozklad-jazdy

Question 6

How do I buy a ticket to Suntago?

Accepted Answer

You can buy online through the builder: https://parkofpoland.com/pl/kreator or at the park ticket offices on site. In the builder you can add amenities, SPA treatments or bus tickets.

Question 7

Do I have to print the ticket bought online?

Accepted Answer

No — online tickets are accepted on your device screen. Printing is not required.

Question 8

I didn't receive the ticket email — what should I do?

Accepted Answer

Check your SPAM folder. If it's still missing, send the Tpay transaction number or payment confirmation via the chat: https://parkofpoland.com/pl/kontakt

Question 9

How do I change the date on a purchased ticket?

Accepted Answer

Change it yourself in the 'Manage tickets' section on the website. Multiple changes are possible until 19:59 on the day before the date on the ticket. Fee per change: 12 zł. For promotional offers an additional payment of the price difference may be required.

Question 10

How do I book a visit for an organized group?

Accepted Answer

School groups from 15 people and organized groups from 25 people — contact: grupy@parkofpoland.com. When booking, provide the number of people, date and preferences.

Question 11

Is the parking at the park guarded?

Accepted Answer

The parking is unguarded; barriers and the regulations mark the area. Using the parking lot means acceptance of the regulations: https://parkofpoland.com/docs/Suntago_Regulamin_niestrzezonego_parkingu_Suntago.pdf

Question 12

How much does parking cost?

Accepted Answer

The first 60 minutes are free. Afterwards 25 zł for each started calendar day (fee applies per entry). Lost or damaged parking ticket: 50 zł.

Question 13

Do Unlimited card holders have parking discounts?

Accepted Answer

Yes — in the first year the Unlimited/Unlimited+ card entitles the holder to a 50% parking discount; upon card renewal parking becomes free. Some card variants (Blue/Red) offer free parking already in the first year — show your card at the ticket office.

Question 14

Do Suntago Village guests have free parking?

Accepted Answer

Yes — Suntago Village guests park for free after tapping the card on the scanner at the entrance/exit. Village parking is available 24/7.

Question 15

What should I do in case of a terminal/barrier failure?

Accepted Answer

Contact staff using the button above the speaker at the barrier or report the problem to park staff.

Question 16

What is a payment wristband and what is it used for?

Accepted Answer

The wristband is a universal contactless key — it allows opening lockers, access to zones and making payments within the park (settled upon exit).

Question 17

Can I take off the wristband during my visit?

Accepted Answer

Not recommended — removing it may cause loss of access to your locker and payment functions linked to the wristband.

Question 18

What are the monetary limits on the wristband?

Accepted Answer

Limits depend on the ticket category: children up to 90 cm — 0 zł; children up to 120 cm — 50 zł; children over 120 cm and up to 16 years — 50 zł; youth 16–18 years — 150 zł; adults — 500 zł. The limit cannot be increased — if necessary, settle the payment and continue using the wristband.

Question 19

What should I do with a lost wristband?

Accepted Answer

Report the loss as soon as possible at the ticket office. Cost for a lost wristband = the limit assigned to the wristband + 50 zł.

Question 20

How do I settle expenditures from the wristband?

Accepted Answer

Settlements are made at exit at the ticket office or at vending machines located at the entrance to each changing room (the machines accept only payment cards).

Question 21

What types of vouchers are available?

Accepted Answer

Available: monetary voucher (from 25 zł) and a voucher for the Unlimited Card (annual card). Details and purchase: https://parkofpoland.com/pl/vouchery

Question 22

Where can I redeem a monetary voucher?

Accepted Answer

You can redeem a monetary voucher online in the final step of the order (option 'I have a monetary voucher') or in person at the ticket office. The code is valid for one year from the date of purchase.

Question 23

Can a voucher be used for the Unlimited card?

Accepted Answer

Yes — a monetary voucher can be used toward the purchase of an Unlimited card. There is also a special voucher for the Unlimited card. Instructions are available on the vouchers page.

Question 24

How much does the Unlimited / Unlimited+ card cost and what benefits does it give?

Accepted Answer

The website lists various options: annual cards from 729 zł/year. Example prices (information from materials): Unlimited Card (weekday relaxation) 999 zł/year; Unlimited+ Card (unlimited relaxation) 1759 zł/year. Benefits: savings compared to single tickets, priority entry, access to Jamango and Relax zones, parking discounts and guaranteed entry. Details and purchase: https://parkofpoland.com/pl/karta-caloroczna

Question 25

How long does delivery of a physical voucher take?

Accepted Answer

Delivery time for physical vouchers: up to 14 days from placing the order; after ordering you will receive an electronic copy by e-mail.

Question 26

How do I book a treatment in Wellness & SPA?

Accepted Answer

You can book online during ticket purchase in the 'Amenities and attractions' step or by contacting the SPA reception: spa@parkofpoland.com, tel. +48 22 122 0288. Online reservation: https://parkofpoland.com/pl/kreator/udogodnienia-i-atrakcje

Question 27

What are the cancellation rules for SPA reservations?

Accepted Answer

Cancellations are free until 19:00 on the day before the treatment. Information and contact: tel. 22 464 44 66.

Question 28

Do I need a special ticket to enter the SPA?

Accepted Answer

Yes — an entry ticket to two zones (e.g., Relax + Saunaria) or another ticket including access to Wellness & SPA is required. Arrive 15 minutes before the treatment and fill out the Guest Card.

Question 29

Are there discounts for treatments when booked online?

Accepted Answer

Yes — a 10% promotion is available for treatments reserved online.

Question 30

What is Saunaria and who can use it?

Accepted Answer

Saunaria is a zone with 15 themed saunas and vitality pools. The zone is intended for persons aged 16 and over.

Question 31

What are the basic sauna rules?

Accepted Answer

Phones are not allowed; bring two towels; in the dry sauna sit on a towel; leave swimwear in the changing room; enter the steam bath naked; after a session cool the body and rest for an appropriate time.

Question 32

Is there a phone ban and textile-free area in Saunaria?

Accepted Answer

Yes — phones are prohibited and part of the area is textile-free (saunas and ceremonies). Maintain silence and hygiene rules.

Question 33

Where can I check the sauna ceremony schedule?

Accepted Answer

Hours and the ceremony program can be found on the Saunaria page and in the park information: https://parkofpoland.com/pl/atrakcje and on site at the Saunarium Reception.

Question 34

How do I check opening hours of attractions and slides?

Accepted Answer

Opening hours of individual attractions (slides, pools, Saunaria, Surf Air etc.) are available at: https://parkofpoland.com/pl/informacje and in the Attractions section: https://parkofpoland.com/pl/atrakcje

Question 35

Why might an attraction be temporarily closed?

Accepted Answer

Reasons include maintenance work, technical conditions or weather. Check the current maintenance schedule: https://parkofpoland.com/pl/konserwacja-atrakcji

Question 36

Which attractions are for the youngest children?

Accepted Answer

For children 0–5 (with a parent) available: Mamba Adventure River, wave pool, bubble pool, two paddling pools, Pirate Playground. In summer, the Jamango zone offers outdoor pools and a Water Playground.

Question 37

What are the age, height and weight restrictions on slides?

Accepted Answer

Each slide has individual restrictions (minimum height, maximum weight). Detailed descriptions and requirements are available on the slide descriptions: https://parkofpoland.com/pl/atrakcje/zjezdzalnie and on signs at the attractions.

Question 38

Can I enter the pool area with a stroller?

Accepted Answer

No — strollers cannot enter the pool area. Leave the stroller in the designated place behind the ticket line. A child may be brought in a car seat or carrier.

Question 39

From what age can a child be alone in the park?

Accepted Answer

Independent visits are possible from 13 years of age; written consent from a parent/guardian and a document confirming age are required.

Question 40

Where can I buy swim diapers or children's accessories?

Accepted Answer

Swim diapers and accessories are available at the Suntago Gift Shop in the main hall and the Jamango zone.

Question 41

Can I bring food for a small child?

Accepted Answer

An exception applies to special-purpose food for children under 3 years old and products for people with allergies — such items may be brought in.

Question 42

Does Suntago offer discounts for persons with disabilities?

Accepted Answer

Yes — persons with disabilities (over 16) and their carers can receive a discount. When purchasing online, select the 'Disabled' option in the builder: https://parkofpoland.com/pl/kreator/

Question 43

What facilities are available for persons with disabilities?

Accepted Answer

The park provides wheelchairs, dedicated gates, lifts and the possibility to use hoists. Staff are trained to assist guests with disabilities. Marked parking spaces are available on site.

Question 44

Are the bungalows in Suntago Village adapted for persons with disabilities?

Accepted Answer

Yes — Suntago Village offers adapted bungalows with amenities in the bedrooms, bathrooms and on the terraces.

Question 45

Can I bring my own food and drinks?

Accepted Answer

Bringing your own food and drinks is prohibited, except for special-purpose food for children under 3 and products for people with allergies. Drinks from restaurants may not be taken outside designated dining areas.

Question 46

How can I pay in restaurants within the park?

Accepted Answer

Payments can be made with the payment wristband (settled at exit) or by standard payment methods at the food outlets.

Question 47

Are vegetarian or vegan options available?

Accepted Answer

The menu includes meat-free and vegetarian options; the vegan offering is limited. A list of allergens and dish specifications is available on site.

Question 48

Can you reserve tables in restaurants?

Accepted Answer

We do not accept table reservations — seating is on a first-come, first-served basis.

Question 49

Where is Suntago Village located and what amenities does it offer?

Accepted Answer

Suntago Village is located at ul. Żukowska 57, 96-320 Świnice (approx. 5 minutes from the park). It offers bungalows (Grand Villa, Family, Junior), a 'grab & go' shop, 24/7 reception, a playground, a SunHub zone and a free eco-bus to the park.

Question 50

What are check-in and check-out times?

Accepted Answer

Check-in from 16:00, check-out by 11:00. Changes and cancellations should be reported to rezerwacje.suntagovillage@parkofpoland.com no later than 7 days before the stay.

Question 51

Do Village guests have discounts on park tickets?

Accepted Answer

Yes — guests have special discounts (e.g., 10% for the first day and 50% for subsequent nights) and free parking. Details of promotions and regulations are available on the booking page.

Question 52

How can I contact Suntago customer service?

Accepted Answer

The most convenient way is the chat available 24/7: https://at.zowie.ai/3590f4ea61fd4b7895bb7a3b924ffb66. WhatsApp: https://wa.me/48660485200. Central phone: +48 22 122 0288 (Mon–Fri 10:00–17:00).

Question 53

Where do I report lost items?

Accepted Answer

Lost items are handed over to the head of the ticket department. Reports and questions via the chat: https://parkofpoland.com/pl/kontakt

Question 54

How do I obtain an invoice for ticket purchases?

Accepted Answer

When purchasing online, select the 'I want an invoice' option and enter the company details — the invoice will be sent by e-mail. For on-site purchases inform the cashier before the transaction.

Question 55

Can you organize a corporate party or event at Suntago?

Accepted Answer

Yes — Suntago offers rental spaces for events, team-building and private parties. Please direct inquiries to eventy@parkofpoland.com

Question 56

How to advertise in the park and who is the contact for the advertising department?

Accepted Answer

The park offers advertising spaces and screens. Contact for advertising: Kinga Bocheńska, kinga.bochenska@bigprojectmedia.pl, tel. +48 735 990 816.

Question 57

What seasonal promotions should I check before arriving?

Accepted Answer

Check current offers such as Ladies Night, the Senior Package or Suntago Village promotions on the news and offers pages: https://parkofpoland.com/pl/aktualnosci/ and https://parkofpoland.com/pl/pakiety